Getting in touch

Returns & Refunds: If you return a Product to us unopened and in the same condition as when it was sent out to you, a full refund will be given when the goods have been received, less the shipping costs and any other costs incurred due to the return. Nothing within these provisions shall affect your statutory rights.

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Shipping Information

We ship orders every business day from Monday to Friday (except for bank holidays). Orders are downloaded from 6.30pm every business day and most orders will be shipped the following business day. We aim to ship all other orders within two (2) business days’ of the order being placed unless there are exceptional circumstances.

We will arrange for delivery of the Products ordered by you by the method (if applicable) and to the address which you specify in the checkout procedure.

If you do not take delivery of the Products, or if you do not supply accurate and complete delivery instructions, we may cancel the order and retain the Products. In this event, we will refund you the price of the Products, but you will still be liable to pay any delivery or associated charges. If you require the item(s) to be re-shipped, the full shipping charges will be applied again.

In the event of lost mail due to incorrect address details being provided, we will not be able to refund your shipping costs (if applicable). In addition, you will be liable for any return fees charged to us by the courier (if applicable).

International Shipping & Import Duty

If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please also note that you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable for any breach by you of any such laws.